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Terms & Conditions

Effective Date: Tue 21st May, 2026

We Create Stuff Limited 110 Chambersbury Lane

Hemel Hempstead, HP3 8BB

United Kingdom

1. Introduction

These Terms and Conditions govern the provision of services, including design, development, and hosting, provided by We Create Stuff Limited (“we,” “us,” or “our”) to the client (“you” or “your”). By accepting a quote, signing a contract, or paying a deposit, you agree to these terms.

2. Services

We agree to provide the services outlined in your specific project proposal, quote, or Statement of Work (SOW). Any additional features or out-of-scope work will require a separate agreement and may incur additional fees.

3. Payment Terms

  • Deposits & Payment Schedules: Deposit amounts and payment schedules vary based on the specific work being carried out. While a 50% upfront and 50% upon completion structure is typical, your exact payment schedule will be detailed in your individual SOW, Quote, or Contract.
  • Invoicing & Due Dates: All invoices are strictly payable within 7 days of the invoice release date.
  • Late Fees: We reserve the right to charge a late fee of 5% per month on any overdue balances.
  • Suspension of Service: If payment is not received within 15 days of the due date, we reserve the right to suspend all services, including website hosting, until full payment is made.

4. Hosting Terms

If your project includes our hosting services, the following applies:

  • Availability: We strive for a 99.99% uptime. However, we do not guarantee uninterrupted service and are not liable for downtime caused by third-party infrastructure, acts of God, or scheduled maintenance.
  • Maintenance & Backups: We perform routine maintenance and weekly backups. While we take every precaution to secure your data, you are strictly encouraged to keep your own independent backups.
  • Acceptable Use: You agree not to use our hosting services for any illegal, malicious, or highly resource-intensive activities. We reserve the right to terminate hosting immediately if these terms are violated.
  • Renewals: Hosting is billed on an annual basis. You will be notified prior to renewal.

5. Liability and Insurance

  • Insurance Coverage: We Create Stuff Limited operates responsibly and maintains comprehensive business insurance underwritten by Tokio Marine HCC under policy number 15627991. Our active coverage limits include:
    • Professional Indemnity Insurance: Up to £100,000 for any single claim, with a £0 excess.
    • Public Liability Insurance: Up to £1,000,000 for any one occurrence, with a £0 excess for claims regarding property damage.
    • Products Liability Insurance: Up to £1,000,000 for any one occurrence and in total for the insurance period, with a £0 excess for damage claims.
    • Pollution Liability Insurance: Up to £1,000,000 for any one occurrence and in total for the insurance period, with a £0 excess for damage claims.
  • Geographical & Jurisdictional Restrictions: Our insurance indemnity limits and legal protections apply worldwide, strictly excluding the USA and Canada. Consequently, We Create Stuff Limited cannot accept projects, clients, or legal liability governed by the jurisdiction or courts of the USA or Canada.
  • Limitation of Liability: To the maximum extent permitted by law, our total liability for any claim arising out of these Terms and Conditions—whether in contract, tort, or otherwise—shall not exceed the total amount paid by you for the specific services related to the claim. We are not liable for any indirect, consequential, or special damages, including lost profits, or any data recovery costs and cyber-related liabilities excluded under our primary policy terms.

6. Intellectual Property

Upon full and final payment of all invoices, the intellectual property rights to the final deliverables will be transferred to you. We Create Stuff Limited retains the right to display the completed work in our portfolio and marketing materials unless a strict Non-Disclosure Agreement (NDA) is signed.

7. Termination

Either party may terminate this agreement with 14 days written notice. In the event of cancellation by you, you will be invoiced for all work completed up to the date of cancellation, and any upfront deposits paid are non-refundable.

8. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from this agreement will be subject to the exclusive jurisdiction of the courts of England and Wales.